Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience Cognizant (Nasdaq: CTSH) today announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland's digital customer service landscape. Cognizant will re-engineer VWG Ireland's existing siloed contact center platform into an omni-channel